Versand
SHIPPING POLICY
General Information
At Chronum Watches, we are committed to providing transparent shipping information and reliable delivery service for all customers in the United States and worldwide.
By placing an order through our website, you agree to the shipping terms outlined below.
Order Processing Time
Orders are prepared and processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Estimated Delivery Times
We work with reliable national and international shipping partners to ensure secure delivery.
Estimated delivery times:
United States: 5–10 business days
International Orders: 7–15 business days
Delivery times are estimates and may vary depending on destination, customs procedures, weather conditions, or carrier delays.
Shipping Fees
Shipping costs are calculated automatically during checkout based on the order destination and selected shipping method.
Any applicable shipping charges will be clearly displayed before the order is completed.
For international orders, additional customs duties, import taxes, or local handling fees may apply depending on the destination country. These charges are the responsibility of the customer.
Transfer of Risk and Responsibility
Responsibility for the order remains with Chronum Watches until the shipment has been delivered to the customer at the provided shipping address.
Once delivery has been completed, the risk of loss or damage transfers to the customer.
Shipment Tracking
All orders include tracking information.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Delays and Force Majeure
Delivery delays may occur due to circumstances beyond our control, including but not limited to shipping carrier delays, customs inspections, severe weather conditions, strikes, or other force majeure events.
In such cases, Chronum Watches will make reasonable efforts to keep customers informed regarding shipment status updates.
Incorrect or Incomplete Address Details
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, additional reshipping fees may apply.
Lost or Damaged Packages
If your package is lost, damaged, or arrives with visible issues, please contact us immediately at support@chronumwatches.com.
We will work with the shipping carrier to resolve the issue and, where applicable, offer a replacement or refund.
Questions?
Contact us at: